treakhoney.com hopes that you never have to cancel or return a product. At the same time, we would be there to help you whenever you do so due to certain circumstances. As a first step we are laying out our cancellation and return policy to take care of your hassles.
Order has not been shipped yet: Any order which has not been shipped can be cancelled partially or fully. The amount paid by you (if it is a prepaid order) would be refunded to you and should reflect in your account in 7-10 days.
Damaged Package:
Order was damaged when received: We take utmost care while packaging to ensure that the product reaches you the way you had seen it on our website. However, due to situations beyond our control, the items delivered might get damaged in transit. We would be more than happy to replace or cancel your order under such circumstance. We would request you to let us know of the damage the day you receive it.
NOTE : We request you to please take a Courier opening video and WhatsApp on +91-9138441154 Or Mail to info@treakhoney.com. (SUBJECT: Damaged Package: Name, Phone Number, Order Date), We Ensure to replace the Package with no additional charges. Packaging and logistics will be initiated immediately. If you want a refund of the same Package, please do mention the same with your account Details, money will be refunded.
Different Order:
Incase if you have not received the order what you have placed the order for. Please WhatsApp on +91-9138441154Or Mail to info@treakhoney.com. (SUBJECT: Wrong order received: Name, Phone Number, Order Date). We will validate the order details and replace the order within 7 working days.
Cancellation policy:
As the order is submitted, initiates packing department and we begin preparing to ship out the product the earliest possible. Cancellation request will be accepted within 24 hours of the order placed.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a 7-10 days.
Late or missing refunds
- If you haven’t received a refund yet, first check your bank account again.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at treakhoney@gmail.com or info@treakhoney.com and send your item to:
Treak honey, Shop no 64, Shanti Niketan Colony, Ambala City (Haryana) 134003
Shipping returns
To return your product, you should mail your product to:
Treak honey, Shop no 64, Shanti Niketan Colony, Ambala City (Haryana) 134003
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
- If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at treakhoney@gmail.com or info@treakhoney.com or WhatsApp on +91-91384 41154 for questions related to refunds and returns.