All FAQs
Our honey is not adulterated in any form, this is ensured by testing each batch of the Honey we procure. Also, we source our wild honey from the natural bee hives in the forests where there is zero human intervention this ensures that our honey cannot be adulterated.
Honey can be stored indefinitely because it does not get spoilt. As our honey is raw and we do not process it, it can get crystallized in colder weathers but this is perfectly fine as it is a natural process.
As this is raw unprocessed, unadulterated honey, we have all the essential nutrients in the honey preserved. Our honey is rich is antioxidants, enzymes and minerals including iron, zinc, potassium, calcium, phosphorous, magnesium and selenium. Vitamins found in honey include vitamin C,D,E,K and B. In other words you can call this the real honey, consuming our honey on a regular basis will increase immunity, slow down ageing, boost vitality and vigour.
We pack our honey jars in the best possible with a lot of packaging material way to avoid any damage to the jars while shipping.
We are happy to help you with every enquiry you may have. Please contact our Customer Support team via phone +91 91384 41154 or email (treakhoney@gmail.com), You can also go through our Contact Us page for any inquiry you may have
Yes you can contact us via phone +91 91384 41154 or email (treakhoney@gmail.com), You can also go through our Contact Us page for any inquiry you may have
Yes COD is available with us.
It’s as safe as it can get !! All online transactions at Treak Honey use a secure HTTPS (Hypertext Transfer Protocol Secure) page. Regular pages you visit are only HTTP (Hypertext Transfer Protocol).
We Use Third Party System. they also provide solutions to India’s top shopping brands like Airtel, IRCTC Goibibo, etc.
Our payment gateway does not store any of your sensitive data. We have invested heavily in industry-standard infrastructure to ensure that your private data is not compromised.
PCI DSS and ISO:27001 compliant
Secure & encrypted communication
Tokenization to prevent data exposure
You can place your order in a few simple steps
Step 1 : Click the “Select Options” button on the products you wish to purchase Step 2 : Select Quantity
Step 3: Click on Add To Cart
Step 4: Click on View Cart
Step 5: Click on Proceed To Cart
Step 6: Fill the billing and shipping details.
Step 7 : Click On Place Order
Step 8 : Make Payment and you are done
No, you dont need to have an account to place an order on Treak honey but same will be automatically created for you when you fill the billing or shipping details.
- To Reset Your Password follow the next FAQ section Instruction.
- You Can create new one by going to My Account section on top right hand side.
After making purchase sometimes you closed your tabs or browser and login sessions were lost and then when you want to check for status of the order or may be want to order more items from same account and to do so follow the process.
- Click on this link or go to Lost Password Page.
- Enter Your Email Id and click on Reset Password Page.(Its Must without knowing your email id you cant reset your password in those case where you dont know your Email id contact our support team)
- Check Your Inbox also check in spam folder.(Wait for sometimes if you dont receives mail)
- After Receiving Email click on rest password link and fill your credentials
- You are done now login with Your details.
Sure you can! Just add all the products you wish to buy onto your shopping cart and then click the “PLACE ORDER” button. This way you can save on any additional shipping charges!
Sure you can! Just add all the products you wish to buy later put them on you Wishlist make sure to create account with us otherwise all data will be lost when you close your browser.
No Unfortunately Not, products listed as “Out of Stock” are not available.
No Unfortunately Not, our system does not allow us to make Any update after placing order . However, you may cancel the order at any point in time, before delivery & place a fresh one. We cannot cancel a particular product(s) before dispatch but will have to cancel the entire order.
In such case where payment deducted but order is not confirmed wait for 2 – 4 working days the amount would reflect back in your source account but in certain cases, due to delay at the payee bank’s end, it may take up to 7 working days.
If you have not received the amount in the given time frame, we request you to check the order status in case if it is confirmed then contact us.
If not, please contact your bank, and share the transaction details with us we will try to resolve this issue as soon as possible.